terms & conditions
We don’t like writing Terms and Conditions… and we know you don’t like reading them either – but they are here for a reason and that’s to protect both you and Amalfi’s Chef Experience group.
Please take a few minutes to read through them.
This Agreement applies to all users “you” and “Amalfi’s Chef Experience” (collectively the Parties) and “services” provided by Amalfi’s Chef Experience.
BOOKINGS, CANCELLATIONS, REFUNDS & FLEXIBILITY
In order to book our service we require 20% deposit to hold the date.
In some cirsumstances, Amalfi’s Chef Experience may reserve the right to apply different booking conditions, however this will be notified during the booking process.
Once you have confirmed a date and location by email to Amalfi’s Chef Experience , if you need to re-schedule or cancel, we will always do our best to help. If you confirm your cancellation at least 45 days before the scheduled date, you will receive a full refund, minus a 5% of the deposit amount paid for administration fees.
Amalfi’s Chef Experience regrets that we cannot offer any refund if you cancel less than 45 days in advance of the scheduled date. In some instances, upon request, Amalfi’s Chef Experience may be able to change the date subject to the availability of the chef, but this is not guaranteed.
Very rarely there may be a delay in the arrival of our chef, or Amalfi’s Chef Experience may need to cancel your booking for reasons beyond our control, such as adverse weather conditions, sudden illness, unavailability or breakdown of transport or equipment. Should this occur, you will receive a full refund for any paid deposit for the hire of the personal chef.
Changing the number of people attending your dinner party
On booking, Amalfi’s Chef Experience will ask how many people will be attending the dinner party.
If you would like to reduce the number of guests attending your event, please notify Amalfi’s Chef Experience at least 7 days prior the scheduled date. Amalfi’s Chef Experience regrets that it is unable to offer any refund.
If you would like to increase the number of guests attending your event, as long as you notify Amalfi’s Chef Experience more than 2 days in advance of the scheduled date, Amalfi’s Chef Experience will arrange for enough ingredients to cover this. There will be an additional charge per person which will be discussed with you.
EXTENDED CANCELLATION POLICY (COVID-19)
Considering the COVID-19 outbreak, we have revised our terms and conditions to include more flexibility with regards to our cancellation policy. More specifically, we have added a clause of Force Majeure, which would be triggered by the following causes:
- Travel bans and travel restrictions (Travelers to/from high risk destinations)
- Border closures
- Flight cancellations
Considering the above, our clients are able to get a full refund of any deposit paid or reschedule the service to a different date
CONFIRMING THE MENU
Please choose your dishes carefully and ensure you have read, asked any relevant questions regarding taste, texture or ingredients and understood the description of the dishes carefully. While Amalfi’s Chef Experience makes every effort to describe all dishes accurately, not every single ingredient can be listed. You can request full description of proposed ingredients in each dish prior to booking, please do so by email. By confirming your menu you acknowledge that you have read and accepted the description and concluding information concerning the dishes and accept responsibility for choosing the goods ordered.
While Amalfi’s Chef Experience makes every effort to prepare food to your personal tastes, Amalfi’s Chef Experience cannot be held responsible of any goods that are not to your liking and such goods cannot be returned, swapped for alternative dishes or costs refunded. Amalfi’s Chef Experience makes no warranties to the accuracy of taste and cannot be held responsible for flavour of fresh ingredients or any subsequent cooked food.
By confirming your menu you acknowledge and accept that your food is made specifically for you from fresh ingredients and other ingredients and therefore cannot be reproduced to exact flavour, colour, texture, taste or quantity and thus variations of these factors will occur in home cooked food. Food cannot be returned, swapped for alternative dishes or costs refunded.
Before Amalfi’s Chef Experience prepares food for you, a client consultation will be carried out to assess food preference, dietary requirements, allergies and kitchen equipment available. It is the clients responsibility to provide accurate, complete and updated information as required to provide food to you and your family’s tastes and requirements, including making sure of the correct function of kitchen appliances. Amalfi’s Chef Experience does not accept any responsibility or makes any warranties for clients not disclosing any valid information.
Drinks are not included in any of Amalfi’s Chef Experience services unless specified by Amalfi’s Chef Experience . Please contact us to discuss our drink options.
This is usually done via direct bank transfer, Paypal or Cash.
Bank Transfer: For payments done via direct bank transfer we require full payment to reach our bank account 7 days prior the scheduled date (no commission required).
Cash or Paypal: For payments done by Cash or Paypal you can pay directly the chef at the end of service.
Tips/gratuities are not included in the cost of Amalfi’s Chef Experience services and are left to your discretion; if you would like to show your appreciation of your Chef and their work please feel free to do so to them directly.